I bought return tickets from Emirates for my 70 year old mum to come visit me. Everything about this flight and the service she received was horrible. Emirates packaged and marketed this as an Emirates flight but turns out part of the flight is operated by FlyDubai. Insanely long trip between terminals. You have to be driven 40 mins on a bus to one terminal, then another 40 mins to another one and then you eventually get on the flight.Moreover, Emirates cancelled the original return flight and almost forced my mum to wait 15 hours for transfer. I had to call and yell and beg 5 different people over hours and hours of phone calls to get them to change the flight free of charge. It was horrendous.Last but not least, they wouldn’t let us increase the baggage allowance in advance of the flight. Which meant that we had to pay A LOT more in the airport. There’s just no excuse for such horrendous service.NEVER flying Emirates again. This wasn’t a cheap/budget flight either, it cost a pretty penny. Avoid at all costs!
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