On my arrival to Heathrow Terminal 3 on 17th April 2023 at 7:45 pm, at the bag drop and check in, the desk at the very end was available so I went and Caroline staff member of Emirates airline who was eating behind the desk was very annoyed that she had to serve me and disturbed her meal while she was checking passengers and bags in. She asked where my destination was and other documents such as covid pass and visas, I provided everything as asked but she had a very poor attitude and I found her extremely rude to my family who were accompanying me to the desk in order to help me with my bags. She gave me long lecture about every document that she was asking to check and treated me awfully until the very end when my bags were checked in. I am on a few medications for cancer and diabetes. I explained all this to her but Caroline had no understanding and still carried on talking back with an extremely rude attitude. I explained to her that I’m travelling back home to attend a funeral, still no apologies for her bad behaviour. I am deeply saddened by this experience and distressed due to her attitude before my flight. I do not recommend Emirates as I flew back to the same destination 2 weeks before that with Turkish Airlines and had a far more pleasant experience.
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