I am writing to share my most horrific experience on a flight I have endured, as a seasoned traveler of 4 holidays international holidays per year, but first holiday with Emirates. My son, had vomited on a flight where my partner l had left his seat to request assistance. He had gone to the adjoining cabin where he was ignored nor acknowledged.My partner then proceeded to speak with an attendant, Victoria, who started serving drinks/ meal in our cabin, who came to assess the situation and then continued to serve drinks to other passengers and continued to ignore us.From my seat, I had tried to call out to Eva, who also was serving drinks/ meals in our cabin, however did not acknowledge us. I raised my voice to attract attention to no avail.Another attendant who walked past, I had called out to her shouting for assistance, who stopped and provided help.Both Victoria and Eva on separate occasions when approaching to serve us, had apologised and began to excuse their busy schedule but was unable to advise why they did not call for additional assistance. I am unable to fathom, why help was refused during our need for help? I spoke to a senior attendant, who proceeded to apologise and advised the approach taken is not protocol and should not have happened. Not further follow up.My son, vomited for a second time and Eva happened to witness my son vomiting however walked away to ignore the situation. Why has this happened? I am now anxious about the service we will receive on our inbound journey home, after spending alot of money on our holiday for a much needed respite from our busy and hectic life in London.
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