Dear, We are flying frequently flying Amsterdam/Dubai.Last november we had some issues and now the same issues are coming up again.Last time I submitted a complain but there was no solution to it, so I hope you take it seriously this time as the same issue repeated. Last time my family and I wanted to upgrade to business. When we wanted to pay and we were redirected it did not go through. We called several times but the way this was handled was not approriate. I looked like they were not getting the problem and the only way was to go to a office this was Schiphol by then. We went and there they could not help us again.... I left it as I thought sometimes these things happen.No I am in Dubai and have booked for sunday.Last Tuesday we wanted to upgrade again and the same issue repeated.I thought how is this even possible? You are big company. I am travelling with twins of 10 months so you get that I need to fly comfort and I need to plan ahead.I called instantly as this problem occured again. The advisor told us that the price is €8.000 per person so we told him that this was just €1200 3 min ago but the payment page failed again just like last time.You understand that this is very irritating as the same occurs everytime. Today we called and it was possible to get back to the economy. How is it possible that they did not want to help us testerday and now it was possible. As he wanted to place us back he saw that it was full and he said my collegue could have done it yesterday.I am here for work and the finances dont allow to stay longer even with kids. I am reay dissappointed with the client service i must say as this is a multi national.Also this is not responsible as we travel with family. My husband had to call of his business meeting where we are for in Dubai to go to the meirates office in dubai.I hope that this is looked at because this is also what we expect from the company.I must also say that most of the time the advisors also dont help thinking etc and this is their job.If this stays the same from now on we will choose another airline because the service is really bad.NEVER BOOK BECAUSE THEY WONT HELP YOU IN CASE YOU NEED TO CHANGE SOMETHING
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