Absolutely atrocious service of the ground staff and call center staff. I was denied boarding by their check-in staff, because I had some minor marks on my passport (I had been to over 15 countries on that passport in the condition it was in, but I won't dwell on this point). The staff kept listing out the 'rules' and 'terms and conditions', and even when I asked for some solutions it was back to the rules; literally, no insights When I asked about re-booking it's 'we can't help, you need to contact your travel agent'. The staff showed no compassion and provided no useful advice. I had a return flight; my outgoing flight was from London to India, then my return flight was Bahrain to London. They listed me as a 'no-show' on their 'system' - which means they also canceled my Bahrain - London flight, which I can easily make (I will get a new passport in 2 days' time) and then fly to India to continue my trip as planned (minus a few days). To get on that flight from Bahrain to London I have to pay a 200GBP 'change fee' and the difference in fare - for a flight that I have already paid for, and that I would have made.I have never experienced such terrible service. I once missed a flight by a day with Air France, and they just put me on the next flight. Even budget airlines do not cancel your whole trip if you miss you outbound flight (from my experience of missing outgoing budget flights)
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