I was supposed to travel with my service animal from Dublin which I told Emirates over the phone prior to booking my flight and they confirmed that I will be flying with my service animal free of charge, after confirming my reservation I was told that I have to go through a third party and pay a hefty amount if I want to bring my dog along. After almost two months of emails and going to the office both passenger and cargo offices and emails to Dubai they told me that I have to pay excess baggage to bring my service animal with me, I paid that and 36 hours before my travel date I was informed that if I show up to the airport with my service animal I will be refused boarding!! I ended up losing my service animal because I had to give her away for adoption and I also had to make multiple calls to emirates to refund my excess baggage fee which they refunded a month later. Worst airline will never travel on it again!!
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