We traveled business class from NYC to Malpensa in October My luggage was damaged with no chance to repair it upon arrival to Italy I filed a report with an Emirates employee who took a picture and gave me a form with a claim number I'm disabled and she said that I could buy a new luggage and request a refundThe item damaged was a Delsey brand new USD 299 plus tax I sent an email with the email provided with no response They finally send me a request to inform the brand and year of my destroyed luggage and the receipt The employee responded Barbara Arinci send me another email saying that they do not refund for my luggage but only replace or repair Mine has no chance for repairs only replacement How do they replace my new Delsey if not buying a new one??
Claim your business profile now and gain access to all features and respond to customer reviews.
Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai).
