Worst company I’ve ever flew with. Trying to resolve an issue on their part is extremely difficult. Me and my son have the same name. We booked and paid for the flights but only one ticket was on their system. 1 hour 45 mins on the phone and still couldn’t grasp that we had the same name even though we clearly had different dates of birth. At the check in counter had the exact same issue there and back. Some Staff on the plane act as though they’re doing you a favour and act as though you haven’t paid thousands of pounds for the flight. One female crew member pulled her face and shook her head because I was waiting for the toilet and she needed to put things in there for landing. I had to change the flights because I had done the wrong covid test. Took nearly two hours just to explain what had happened. Was told they would cost an additional £680 (down from £3000) if I took the later flight. I agreed to pay the 680 so he transferred me a lady who stated I had to pay £1080. I questioned her but her reply was the same every time. She could answer me why her collet had said 680 but she was saying 1080. Only ‘it just us 1080’ over and over again. In 30seconds it jumped from 680 to a 1080 but couldn’t explain in the slightest why I had no choice but to pay the 1080 if I wanted to go away with my children
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