My partner and I booked our flight tickets late at night. We realised soon after that we had booked the incorrect time, however a day later. It was around midnight at this point and we agreed that we would call the next day to rectify this. We called the customer helpline first thing in the morning and were told by the representative that if a booking isn't changed within the first 6 hours then we had to pay a fee of £400. This was not stated on the website, nor was it clear if their customer service telephone line was available at that time. We politely asked to speak to a supervisor, only to be cut off! We had to call again and the second representative was also just as unhelpful. We are now not looking forward to flying with Emirates and will not be booking with them in the future.
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