Travelled from Newcastle to Bangkok. Flight from Newcastle was 22 hours late. No help from Emirates. Staff at airport told us to organise own hotels and claim back. Instead of a 2 hour layover in Dubai they changed it to 12 hours so had to book another hotel at my expense as customer service told me they could not guarantee a hotel on arrival. Flight from Dubai was 30 minutes late. On arrival in Bangkok my case had been damaged by Emirates. Now I need to claim. Terrible service.
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