I travelled to Dubai recently with Emirates and upgraded to Business Class as a special experience for my partners birthday, they make out you will be treated with the best service and all of the perks - how incorrect. We were told "you" can't access the lounges, although all other business class customer's were, no explanation was given. Onboarding the flight there was no welcome, no pleasantries just pointed at the section to find our seats, we then sat down and watched as everyone was offered welcome drinks, except us. My partner eventually got one yet I did not, we asked why this was on 3/4 occasions and were told to wait. My partner then asked specifically if I could have a drink and the lady walked past twice with a full tray of drinks. Parched at this point, I thought surely I can't ask again but realising I had paid a lot of money for this experience I did, finally got a drink and before I could even drink it another hostess said "I need to take it back now we're taking off" seeing the look on my face she said I will bring it back... It never came back. We were told we would have food within 40 minutes, didn't happen. When the food did arrive it took so long to clear the plates we literally had 2 hours to get some sleep and then were told we had to sit up an hour before we landed. Again no tea or coffee was offered we had to ask but other passengers didnt. I have now raised a complaint LON/X/ZC/041222/7836108 and Emirates are refusing a refund, they simply keep trying to palm me off with airmiles I will NEVER use. This needs addressing, I cannot believe how many people are in this position.
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