I cannot walk, im injured, on crotches and im travelling alone. I filled in the form for the medical assistance wheelchair and still waiting a response. I need to know when i arrive to my destination whether the wheelchair assistant can take me to my hotel which is connected to the airport / inside the airport as i need help with my bags and have offered to pay. I tried calling Emirates to receive an update, the australian number didnt work and just gave an error tone, i then call the UK number and it seems I was transferred to an indian call centre, i explained to the assistant my situation and he didnt understand anything i said, I ended up hanging up because i could see this was getting me nowhere. I then tried to go on live chat and spoke to Shivam, she was unable to answer my question and the only option she gave me over and over was that i needed to fill in the form to apply for the medical wheelchair AGAIN, i explained to her, it requires a doctor to fill in the form, of which i have paid and arranged once already and i cant walk and go back there again. i asked for another solution or just some help. She ended the live chat and never helped me. My flight is in 2 days and im flying business class. Seriously disappointed, this is appalling service.
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