On 12/1/2022, on route Del-Dubai-DFW, I was denied boarding as Delhi Airport Staff did not accepted my USA Advance Parole document as a valid travel document. I reached Delhi Airport at around 5 PM IST for 9:25 Pm flight on 12/1/2022 and presented below documents for myself, Spouse and 2 Kids aged (18 Months and 5.10 Yrs) 1. Passport (myself, Spouse and 2 Kids aged (18 Months and 5.10 Yrs) 2. Advance Parole(Travel Authorization) form 512L (myself, Spouse) 3. Approved Form 131 (myself, Spouse) 4. EAD card (myself, Spouse) 5. OCI (2 Kids aged (18 Months and 5.10 Yrs)) Someone designated as manager took all the documents and went inside airport, after waiting for good 3 hours and multiple follow ups to my surprise I was told form 512L is not valid travel document, I told Airport staff that it is valid and also listed on Emirates Website and USCIS website but they rudely denied boarding. I was challenged if any other airlines allow them to board they will offer free business class tickets, i went to following airlines Air India, Etihad, United, American Airlines, Singapore Airlines and everyone was accepting for 512L as valid travel document but emirates staff didn't listen. I tried to show them Emirates webpage for Indian Traveling to USA on VISA exempted category and USCIS link but they again denied stating they don’t have time to go through web sites. Exhausted to core with 2 tires and hungry kids I was asked to leave airport as Emirates flight has already departed while I was figuring out with other airlines but all in vein. I called US Emirates Customer Care and India Customer care and was given an email ID "ticketpancard-at-emirates-dot-com" to send the document their and report my issue which I did. for next 24 hours I called multiple times to get this sorted out and finally on 12/2 around 7 PM i was told that I have valid travel document and issue has been resolved(I don’t know where was the issue in first place) and I can fly next available flight. To my surprise I was told to pay $2348.66 as fare difference as Delhi Airport staff has put a note as “No Show”(this is again incorrect). You have CCTV cameras at checkin counter and you can verify that. With all my energy gone, kids feeling sick, I decided to pay and travel back to USA. In summary 1. Your Airport staff do not had enough knowledge on Advance Parole travel authorization document for USA travel 2. No empathy to resolve issue even seeing my young kids 3. First reported VISA issue when they found it they are wrong they reported me “no show” 4. I was forced to pay $2348.66 on top of airfare which I already paid. instead of accepting their own mistake and giving appropriate compensation i was forced to pay of no mistake of mine. You can trace all my call logs from 2 numbers, my email ID & Booking ref: finally which has all the notes.I am still under immense mental trauma, and financial loss because of your Delhi Airport staff. I am seeking appropriate action to be taken and need my full refund back along with appropriate compensation asap. Because of your select few Delhi staff behavior I am sorry to write this negative review as I am left with no other options
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