emirates.com

Disgraceful Emirates

We had been giftred a holiday in Dubai so booked through Emirates. After recieving their terms and conditions it clearly states that we needed to take a PCR test at least 48hrs from our travel date.As we flew on a Monday we took our tests on the Saturday afternoon.On arriving at Newcastle airport we went to the desk of a very ugly,ignorant and obnoxious blonde witch.We handed over all our required documents and the witch with her glorious customer services skills said our PCR tests were out of date which i replied they are not and well within the required date, she then said its TIME and as the flight takes off at 20:10 and our tests were taken at 16:00 on the Saturday we were out of date by 4hrs.A total and utter disgrace as i reiterated Emirates rules as it clearly states Date..not time.The witch wasnt having it so went to her supervisor who said she was correct. Her actions then was to fist pump in the air then high five with all her colleagues.The supervisor then proudly explains that he prevented people boarding who were 30 mins out of time.The staff here are the most ignorant, obnoxious and uncompassionate i have ever met.We were sent to get another PCR test at £100 each but our flights were cancelled until the Wednesday. The most annoying part of this is when we eventually got away to Dubai on arrival at the airport you are shepherded to a free PCR zone ran by Emirates , you take a test and when exiting through immigration they do not ask for the PCR you took in the UK. Those staff at Newcastle airport should be sacked and only trained compassionate people should be employed as they are the most disgusting people i have ever witnessed.So if from the North East and you want to go to Dubai, try another airport or another agent, stay well clear of the thieving, disgusting Emirates staff.

Date of experience: Feb 10, 2022