I have always been happy with Emirates flights, and inflight service and entertainment. On this occasion, booking flights direct with Emirates after Gotogate let us down showed their great service when things go wrong. I was able to reach customer service using their London service centre number to book flights that met the Thai embassy requirements to Koh Samui. Then we unfortunately had to cancel due to suspension of the Thai Pass. It was easy, filled out a 5 min online form, immediate acknowledgment, refund processed and back in my account in 4 working days, although the email states up to 15 days. In comparison, I am still emailing Gotogate with no progress on my first set of cancelled flights.
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