The customer service is simply not existent. I have to change my flight date because I tested positive to covid, however the website keeps prompting an error message and asks me to contact them directly. I have called them 15 times now, and NEVER managed to connect to an attendant.The live chat in their website is turned off due to "high demand during those times" - ironic how due to high demand they close communication channels, instead of doing the opposite. I paid three times the cost I used to pay before covid, and am getting this horrible service and poor excuses.Never got any response from the website feedback or email section.I've tried simply every possible way of managing that reserve and that's just impossible, this extremely frustrating.On another note, their pricing is extremely dodgy, to say the least.When looking at rescheduling the ticket, the fares are significantly higher than when looking at buying an exactly same new one. I've paid a premium fee for the flexible ticket, so I'd pay only for the fare difference, but then they simply pull one over by charging more to to tickets on the rescheduling page.And finally, their prices vary from user to user. I was browsing the flights together with my wife, each one using a different laptop. Exactly the same flight showed up to her with the cost of R$6,900 and to me $25,952, we were doing it at the same time, I even saved screen shots to prove how dodgy they are.Extremely disappointed, one would expect more from a company like Emirates after paying so much for tickets.
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