How can you wait 5 hrs on the phone for a customer services centre to answer then the line goes dead unbelievable i dont know what’s happened to Emirates but it’s gone down hill fast. They say you cannot ring until 3 weeks before your flight what happens to those of us who need tnt o speak to someone before that and yes i have used email and whatsapp but no response. For a company the size of Emirates they should have a decent IVR system that tells you where you are in the queue how long the wait is it’s not acceptable for them to take your money then just leave you with the stress of not being able to speak to a member of staff. Does ANYONE from Emirates read these reviews … we will see as i need to speak to a person. No doubt will be on the phone for another 5 hrs tomorrow to no avail. After flying Emirates for 18 years i think it’s time to use an airline that cares for its customers 😡
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