I booked through get a flight. NEVER AGAIN WILL I EVER USE THEY HAVE COMPLETELY PUT ME IN A VULNERABLE SITUATION AND NOT SOLVED ANY OF MY PROBLEMS EVEN THOUGHT ITS THEIR FAULT (CAROL WAS MY AGENT)! I originally booked flights for Pakistan in February 2021 for March/April 2021 and paid around £1200 for 4 tickets (2 adult, 1 child & 1 infant) due to the redlist Emirates were offering refunds or vouchers I was told if you get a refund £200 from each ticket will be deducted & that my best option was to go for the voucher as I would only pare the fare difference. September the redlist came to an end. I was checking online ticket prices again they were around £1600 I was expecting to pay around £400 on top of what I already paid. When I called and spoke to carol my agent the price she got back to me with was around another £1200 and that new ticket prices and voucher prices are different and that I can’t book the same class (even though it seemed like there was no difference in class as I was not getting anything extra) I felt stuck they already had my money and now I would have to pay the same amount again! So I Paid the amount and bought the tickets. I downloaded the Emirates app and noticed my the information the agent put in (our date of births) we’re all wrong. My infant who would now need a child seat was booked as she would turn 2 before her return flight was still booked as an infant!! HOW COULD THEY GET THIS WRONG WHEN THEN HAD THE INFORMATION FROM MY ORIGINAL BOOKING!!! I called emirates they same as I booked through an agent to call the agent. I called the agents they loads said she would get back to me by the end of the day. She called me back before 5 and said the BEST option is to take my outbound flight and before my return flight give them a call to see what they can do!!! I said I’m not willing to take that risk (WE WILL NOT BE ALLOWED TO BOARD) why can’t you amend the error I understand I will have to pay extra for a child ticket!! She said that carol will be in tomorrow from 4 o’clock and will call. I said okay what about a refund I know Emirates have said I can get a full refund and travel agents will also offer this! She said around £75 will be deducted from each ticket but that’s not a definite amount I will have to get back to you about that! She said carol will call me tomorrow at 4 but again the best option is to take your outbound flight and call them. SHE STILL NEVER CALLED THE NEXT DAY!!! I WOULD LIKE A FULL REFUND OF THE £2400 I PAID!!!
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