I flew to Dubai on 02/07/22 and was told before i boarded the plane that my suitcase was missing. It has been 4 weeks now and i still haven't received my case back. I get no updates and if i do hear anything its a basic update with no real information. I have not been any offered any compensation and barely any apologies. I was told every day my case would arrive on the next flight while i was away. It ruined my holiday having to chase them up each day. The staff were rude and so unhelpful. I am out of pocket having now returned home and having to re buy my missing everyday items. I am so shocked at the poor customer service i have received. Never would have imagined i would be treated this way by Emirates who advertise “first class service” appalling!!
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