I had to fly home at short notice for my brother’s funeral. The Emirates flight was £1300 (flex plus was all that was left) which was a lot more expensive than what I usually pay (about £500)When I arrived at the airport I found check in staff to be unhelpful. Then the plane was delayed but i was assured that my onward connection in Amsterdam but when I arrived at Ams my plane had departed. I was in pieces as I was fearful of missing my brother’s funeral. Emirates offered me a flight 24 hours later but that was no good.They then offered me a flight to Nairobi via Entebbe, Uganda which would get me to Nairobi on the morning of the funeral. However, when I arrived at Entebbe I was refused boarding on the flight for Nairobi and no reason was given ( I don’t think Emirates had booked the flight properly with Kenyan Airways)I was stuck in Entebbe with no money and no roaming on my phone so I had to Whattsap my partner back home. He spent half an hour and £60 sorting out a flight the next morning to Nairobi.To be honest cattle are treated better than this on their way to slaughter!In the end I arrived in Nairobi a day after my brother’s funeral and I was devastated.I complained to Emirates via several letters but they said the delay’s weren’t their fault and denied responsibility. They offered me some Skywards Airmiles which I said were no good to me as I will never fly Emirates again.I’m now complaining to the Civil Aviation Authority and they will find out what really happened
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