WORST Customer Service and airport staff are psycho( asked my son to thrown the book he was holding in his hands as it will be also consider as weight) They need to be taught what Empathy means. I booked my ticket with additional Baggage(60 Kg) at a discounted rate as additional baggage at check will cost $30 per kg, i got my e ticket, but when i went to check in they said i did not purchase, but money was debited from my card. When I checked with customer support they said it was reverted and i will get my money in 10-15 days. Problem with emirate- they took my money for additional baggage- They reverted it and did not inform me ( no mail, no text .. nothing)- they keep the money for 15 days for a services i did not use.- Thou they know i tried to purchase the service and problem is on their side, they were not ready to give me the discounted price.- Employees with in Emirates dont have information about a booking. Airport staff asking me to call customer care when he was suppose to know everything.I will not recommend EMIRATES (flight is good), as people work there are very rude and all they don't care about customers.
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