The worst experience we have ever had with an international airline. We almost missed our outbound flight from JFK due to their incompetence. On getting to Dubai, our luggage did not arrive with us. It took them more than 24 hours to deliver our luggage to the hotel. Coming back to US, we paid for wifi, which only worked for 10 minutes throughout the 15hr flight from Dubai to San Francisco. On getting to San Francisco, we missed our connecting flight to Phoenix because we couldn't find one of our luggage. We went to their kiosk in San Francisco to inform them we have missed our connecting flight and to assist us with connecting to another flight to Phoenix, they were rude and said we should call the reservation. We called the reservation line, explaining why we missed our connecting to Phoenix, the customer service rep was also rude, stating stating she is unable to help connect us to another flight, that we have to be responsible for booking another connecting flight ourselves. We couldn't spend the night in San Francisco, so I paid another $850 plus to get me and my family to Phoenix. On getting to Phoenix, we found the luggage that was missing from San Francisco in the Carrousel in Phoenix. The bag was ripped open and compromised. My kids shoes, dresses and our jewelries were missing from the bag. This was our first time flying with Emirate Airline and it was a really bad experience.
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