emirates.com

EK020 Mon 2nd May Terrible service

We flew Emirates on EK019 DBX-MAN on Mon 2nd May and the service was terrible - we were sat near the back and it took over 2.5 hours before we were even offered a drink. We had paid for seat selection but that was a total waste of money as it made no difference. After the meal service I asked was there going to be tea and coffee served. They said no hot drinks would be serve due to likely turbulence - which never happened. Then 30 mins later they came round with tea and coffee. I have never known service so slow.NEVER PAY FOR SEAT SELECTION AT THE REAR - WASTE OF MONEY!!!By the time the meal service came to us they had run out and only had 1 option. We had paid for the seat but others who hadn’t paid and were allocated seats by the system got better service. When we got on board we had asked if we could change seats but the staff were unhelpful. They laughed at us. The guy at check had tried his best to get us better seats but his supervisor didn’t answer the phone, He said tell the staff on board we had paid for seats and they would help. What a waste of time that was. The staff didn’t want to know.Then half way through the flight the guy next to us in the window seat became ill. He was being violently sick. Again the staff were unhelpful - they gave him a Rennie indigestion tablet!! We suggested they find him a better seat - eg aisle by the toilets but they said there were none. Poor guy was still being sick. There were 2 empty rows at the back reserved for staff ‘rest’ on what was only a 7 hour flight!!. After much insistence from us one of the cabin crew said the guy could move there once the curtain was removed for staff resting. This only happened 1 hour before landing.The staff were unhelpful, unsympathetic and generally acted in a superior manner. They have no concept of the term ‘customer service’.

Date of experience: May 03, 2022