My son 14 years old was travelling from Mumbai to Birmingham. Yesterday he has received unacceptable, disgusting service at Mumbai airport on the #Emirates counter by your staff(Jelina). They don't understand a kid travelling alone and how to behave with the kids. He was carrying allowable baggage of 28kg suitcase, 7kg cabin bag and 1 laptop bag but she has refused to accept the baggage by saying either you put laptop bag into cabin bag or pay Rs.13200. He spent 45-50min just rearranging baggage finally she accepted the bags. You must be considerate when a kid is alone and again at security check they asked to remove the laptop bag from the cabin bag so how your staff is providing advice and how the customer is suffering on that. The behaviour of your staff Jelina was completely rude and I was listening over the phone for 30mins. I was guiding him from the UK as no choice was available.I am truly disappointed with this scenario and unacceptable service from the emirates. My son was feared for all this nonsense and mental tortureI have raised a formal complaint but no response from Emirates.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai).
