Awful experience. Flight was good but admin atrocious. Found out when I tried to check in 2 days before I flew that they'd cancelled my tickets saying Barclaycard had requested the money back. Heartbroken, was off with my daughter to see my son in Dubai where he was working, just for 3 days and he'd made so many plans. Begged them to sort it, and they wanted to charge me nearly 3 times as much, then after I begged and cried, particularly as nobody had thought to tell me about this until I rang about the check in online. They then sold me my original tickets back, same ticket numbers, same seat numbers for same price I paid 3 weeks earlier. Rang Barclaycard who said they hadn't requested anything back and my balance was still on my card. So I paid twice! Went on the trip, great staff and flight, so now trying to sort it out back home. No sense in any of the emails. Now they say they can find the first payment but not the second. Hoping Barclaycard can claim the first payment back, but for the stress caused I would say don't touch them with a bargepole!!
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