I have extended Emirates DG3L86 flights to Thailand for free use /book anytime until 05.03.23 , Emirates emailed me confirming all tickets are extended on their end and asked me to make sure I email wedoflights /Etravel VHX0GI asking to do same on their end as airline and travel agent use different booking platforms , Immediately after receiving this from Emirates airline I emailed travel agency to extend my flights around april 21 to request extension in to 2022/23 , I actually emailed this request 3 times April September November 2021 to be sure they have done all correctly as per Emirates airline advise.All confirmed back and none of the agents did this , I only found out yesterday 21.03.22 as I emailed wedoflights /etravel to book a trip for Feb 23 was told my tickets expired !!!, no longer valid !!! so I rang emirates to enquire since I have an email confirming from the airline that my tickets are extended . Airline told me that Wedoflight /etravel failed to inform them to extend my tickets!!!!!!! and the ticket cannot be used, utterly rubbish of the company 3 emails , 3 confirmation , 3 agents involved none of them done it , will never book with them all correspondence written to me have at no point simple apologies we screwed up we sorry we try to fix it So depressed at the moment with this company. My orginaly ticket was booked on 02.03.20 and extended by the airline until 05.03.23 becose of the incompetence of wedoflights/etravel I lost this on the top of that was asked to pay additional fee of £50 to cover administration cost I refused this , how can you even ask people to pay extra fees for all your mistakes , who ever have extended ticket with wedoflight /etravel becarfull and better enquire to have something in writing as same will probably happens to you and you will looos your trip, ah ye sorry forgot I emailed 3 times requesting this extention and thay failed to do this !!!!My family has been with Emirates for the last 8 years either booking directly or through a travel agency but when I rang Emirates airline to seek help none of the agents was willing to do anything to help me with this , that's what you get for trusting in the brand !!!! , for keeping ticket open past 2.5 years and not demanding refund when the Emirates airline was on the knees during the Covid outbreak , nor me nor my kids or wife we choose Emirates for our travel was so easy for the agents to just brush me off with this is not our problem , this is agency problem , let me tell you that it is your problem as well you have emailed me in April 2021 confirming my tickets are extended and now not accepting my ple to extend my ticket and use for dates in feb 2023
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