Needed to move our holiday booking dates due to illness, was on hold to the customer services line for over 4 hours and when I finally got through, the travel consultant was rude, irritable and unhelpful. Initially was told the original booking would need to be paid and claimed back by insurance and that it's "unheard of that bookings are moved" without paying the full cancellation costs. I was then told an option may be to speak directly with the hotel provider to ask if they can move the hotel booking, and call the Emirates customer service back on the same number (with another 4 hour wait...) afterwards...Terrible and unhelpful service from Emirates vs my experience with other providers such as British Airways, Virgin, Tui and TrailFinders. As someone who enjoys 'premium' holidays I'll be avoiding them in the future
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