I was flying emirates out of Houston on 29th November 2021 and i had purchased extra luggage. When i got there i was told it was per piece not per KG and i had to pay more. i agreed and tried to give them cash, they refused and insisted that i must pay by credit card which i did not have, eventually an argument ensued and their assistant mgr Jason Auguste came there and instead of resolving the conflict, he told me not to board the flight and i left. I have been asking for my refund from Emirates and they said i did not meet their conditions of carriage because of an argument. At first they told me i could not fly Emirates anymore but that was false because i flew them to Glasgow on the 13th Of December 2021 and returned on the 24th of January 2022. I was perplexed and i have been asking for my refund and they provided no proof whatsoever to back up their claims. They just cannot keep my USD 3500 and not refund or re-issue the ticket. I am still asking for my money or a new ticket from Emirates. Customer Affairs asked me to contact their security which i did and the security said it had nothing to do with them. They were essentially giving me the run around instead of being professional. Samantha asked me to go ahead and claim a refund for the unused sector which i did but was denied, i have sent her multiple mails and she does not respond to emails or calls to their 04-7084837 number. Samantha D'souza is playing hide and seek with my money. Emirates customer affairs are extremely unprofessional and need to refund my money or issue a new ticket. Emirates is not a good airline and their service is sub-par at best. I just want my money back.
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