I have just had an absolutely atrocious experience with your staff at Zurich airport. I arrive and buy my ticket 2.5 hours before my flight and see that I need a new pcr test before I depart. Your staff then inform me that it’s takes 24 hours to get the result of a pcr test and that they are unwilling to help me even rebook the ticket I had moments ago bought. After I was carelessly turned away in tears, I soon after find out from passersby outside that it only takes 45 minutes to get the result of a pcr test in Zurich airport (which I then rush to get). I ultimately end up missing my flight due to the gross incompetence, lack of basic knowledge and service by emirates staff. Had your staff even been remotely aware of the operations in the rest of the airport, I wouldn’t have missed my flight and wasted 1381.45 CHF all the while I have family members in hospital waiting for me.
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