Really this is very disappointing from Emirates as I am using emirates since 2015 and was ok but last month they showed that really they are sacrificing everything.We booked as a family our annual leave to our home country on 1st July, and of course due to the demand they provided A380 aircraft where it was fully booked the boarding process took them long time leaving passengers in the middle of no where even families with small kids like our family we were suffering without any help from anyone of the airline. During airport procedures I was injured with a small finger cut so once we are in the air after switching off seat belts sign I pinched the attendant button, and for 40 min no one came (???!!! Emirates ????) to the limit I went to attendants place to request band aid. Adding more I have a boy and a girl where one got served with kids food and the other not for 30 min till I stood up again and requested for the food, and the answer I was provided that “sorry the oven is broke” this was really shocking as a response from an attendant, they even don’t know the customer service basics. And you know why? 2 rows behind us another family who never served with kids food till before landing with 40 min. And the mother was very angry with Emirates.I had to take the same airline traveling back to Dubai for some work and I hoped to have a different experience, once I approached the check in counter I was informed that the flight is delayed with 105 min, and imagine when the flight took off ?? Delayed more with 150 min. I lost all my next day work meetings and had to postpone everything due to their mistake. I was really angry and I wrote to customer service to compensate such loss who took them 2 days to reply my complain explaining how they are aiming for best customer service and trying to be number 1 and by the end they told me nothing and no compensation. I still have 2 flights already booked with them and really this will be the last time I will think flying with such bad attitude and service. With the money we paid we could go in business class for another airline with transit. I wish y booked flights with them will be safe as I don’t trust Emirates anymore.
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