The airline is nice and enjoyable, however the website is misleading and some of the customer service are awfulI purchased miles as it’s mislead on the website regarding the value of them, I’ve asked for a refund as points.com (the company they sell the points through) allows it through the reward providerStill no refund or resolution even though I have been in touch all day, and a so called “senior advisor” was extremely rude and cocky during the phonecall, really unprofessional I spent £280 on miles and somehow that only discounts about £90 on my flight. You do the math. Lost £190 to Emirates who refuse to do anything about it
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