My journey from a major airport to my destination was significantly delayed, leading to a missed connection and an additional 24 hours to reach my final stop. The boarding pass provided did not clarify that the next leg was operated by a different airline or indicate the correct terminal, which caused a lot of confusion. The ground staff did not offer sufficient assistance or direction during the transfer. Instead, I was told I couldn't proceed unless I purchased a new ticket, which felt like being held hostage. The decline in service quality is unacceptable. I strongly advise against using this airline; it seems to be a disorganized setup at the airport.
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