I booked a long flight with two connections, allowing plenty of time for each transfer. However, the company altered my booking, reducing my connection times. This led to a delay on one of the flights, causing me to miss the final connection. When I inquired with the team on board about making my connection, their response was simply "No clue." I also asked what to do if I missed the flight, and received the same vague answer. There was no effort made to assist me in making my connection. As a result of the delay, I ended up having to sleep at the airport for 11 hours, find my own food, and deal with an uncomfortable situation. I lost a night at my hotel, which included breakfast, and had to settle for expensive meals at the airport. I've tried reaching out to customer service since then, but they keep denying any responsibility.
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