Like many other passengers, I was stranded in Dubai due to the disruption. While I understand that the airline is not responsible for the war situation that caused the disruption, however it is their responsible for providing proper support and communication to customers who were affected.
contact customer service phone number are not ringing. I had no choice but to call the international number, which involved an extremely long waiting time and resulted in approximately £180 in phone charges. I would have been happy to remain on hold locally if the number had been functioning.
Additionally, my parents, who were traveling with the same airline, received hotel vouchers, whereas I did not receive any accommodation support.
Finally, I am also raising concern regarding the behaviour of one of the cabin crew members (Vina? Vin, March 3, 11 am) during the return flight. I understand that the situation was stressful . However, the manner in which she communicated with passengers was quite rude and lacked empathy for travelers who had just experienced a very difficult and exhausting situation.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai).
