Their customer support is almost impossible to reach by phone, and the overall service feels extremely unhelpful. My money got stuck in an NBD ATM, and I contacted them immediately through WhatsApp because it was urgent. Now six days have passed, and there is still no proper response or resolution.This was the only money I had, and the delay has caused serious inconvenience. The working procedures seem extremely slow and poorly handled, especially for issues involving customers’ essential funds. For a bank, this level of support is unacceptable.If you are planning to open a bank account with them, think twice before doing so. Based on my experience, the service quality and response time are very disappointing.Also, their mobile app is full of bugs and has a very frustrating user experience. Basic tasks are not smooth, and the overall design feels outdated and unreliable.
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