Review Time
Worst banking experience. My credit card got blocked after i transferred to another company. I had to revisit their branch multiple times and in every visit i make they will always have something to say about the requirements that i submit. Even their customer service agents sucks, they reply on email 1 week after you sent them an email. The staff particularly in Al Hamriya, Burjuman were very unprofessional and definitely not approachable.
Worst banking experience. My credit card got blocked after i transferred to another company. I had to revisit their branch multiple times and in every visit i make they will always have something to say about the requirements that i submit. Even their customer service agents sucks, they reply on email 1 week after you sent them an email. The staff particularly in Al Hamriya, Burjuman were very unprofessional and definitely not approachable.
My overall experience with this bank has been deeply frustrating and financially concerning. Based on what I personally went through, the process felt misleading and unfair.During the personal finance and deferment discussions, I was given clear assurances regarding cashback, joining benefits, and a profit-free deferment period. These commitments were made during recorded calls and influenced my decision to continue with the bank instead of transferring my liability elsewhere.However, after complying fully with the agreed terms, I later discovered that profit had still been charged during the deferment period, and the outstanding amount reflected in the liability letter did not match the expected balance after payments.Despite raising multiple formal complaints and providing documented proof, the matter remains unresolved. The level of follow-up required from a customer is unreasonable, and accountability appears very limited.From my personal experience, the entire situation feels misleading and handled without transparency. I strongly advise anyone dealing with this bank to obtain everything strictly in writing and verify all financial calculations independently before proceeding.
I don't want to give even one starVery very bad service in bank and also online banking .bank employes sitting free there but don't want to serve youI don't want to Say bad wordsBank is stealing money from your credit card in the name of total bcz nobody check the total every time we trust on bank but this is unworthy bank also online calls I did 6 times but they did not solve the issue👎AdviceDon't open account in this bankEmirates islamic
Their customer support is almost impossible to reach by phone, and the overall service feels extremely unhelpful. My money got stuck in an NBD ATM, and I contacted them immediately through WhatsApp because it was urgent. Now six days have passed, and there is still no proper response or resolution.This was the only money I had, and the delay has caused serious inconvenience. The working procedures seem extremely slow and poorly handled, especially for issues involving customers’ essential funds. For a bank, this level of support is unacceptable.If you are planning to open a bank account with them, think twice before doing so. Based on my experience, the service quality and response time are very disappointing.Also, their mobile app is full of bugs and has a very frustrating user experience. Basic tasks are not smooth, and the overall design feels outdated and unreliable.
One of the worst experience i have ever had with any bank. I had applied for a peraonal loan and it was approved in O4 months back. Till today the process is not closed. The agent assigned to me has ghosted and blocked me leaving it half way. The bank has now started sending notificationa for installment reminder and the process is not yet over. The customer service team take ages to reply and without solution. This is an ongoinvlg fight for the paat 4 months.
I had a very disappointing experience with Emirates Islamic Bank, specifically with their auto loan/outbound team. My emails and calls were repeatedly ignored, and I received no proper updates for a long time. Communication was almost nonexistent.In particular, my interaction with Preeti Kumari from the COO Outbound team was extremely frustrating. There was no follow-up, no clarity, and no basic courtesy of responding to customer messages. Being left completely in the dark after submitting documents and waiting for updates is unacceptable.A bank of this size should have a much better customer support system. Ignoring customers and keeping them waiting without any response shows a lack of professionalism. This has been one of the worst customer service experiences I’ve had with a bank in the UAE.
I had a very disappointing experience with Emirates Islamic Bank, specifically with their auto loan/outbound team. My emails and calls were repeatedly ignored, and I received no proper updates for a long time. Communication was almost nonexistent.In particular, my interaction with Preeti Kumari from the COO Outbound team was extremely frustrating. There was no follow-up, no clarity, and no basic courtesy of responding to customer messages. Being left completely in the dark after submitting documents and waiting for updates is unacceptable.A bank of this size should have a much better customer support system. Ignoring customers and keeping them waiting without any response shows a lack of professionalism. This has been one of the worst customer service experiences I’ve had with a bank in the UAE.
Worst Whatsapp Customer Service. Agent Mohammed (Whatsapp conversation at 12:55 PM Dubai Time) is giving the wrong information. He can't compose a simple english sentence properly which led to misunderstandings. Tried to call their CS hotline, waited for too long, but still no one answers. If I knew this was the case, I should've not applied the cc offered in amazon. I just wanted help in activating my card. Tried everything but nothing worked.
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