I had a very disappointing experience with Emirates Islamic Bank, specifically with their auto loan/outbound team. My emails and calls were repeatedly ignored, and I received no proper updates for a long time. Communication was almost nonexistent.In particular, my interaction with Preeti Kumari from the COO Outbound team was extremely frustrating. There was no follow-up, no clarity, and no basic courtesy of responding to customer messages. Being left completely in the dark after submitting documents and waiting for updates is unacceptable.A bank of this size should have a much better customer support system. Ignoring customers and keeping them waiting without any response shows a lack of professionalism. This has been one of the worst customer service experiences I’ve had with a bank in the UAE.
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