Ordered an Ohlins Rear Shock Absorber SU916 for Vstrom 650 on Nov 25, 2025 from Taiwan, and received it Jan 20. The absorber's was delivered well-packaged, safe and sound (and it works perfectly well with my Andreani forks). But the shopping experience was less than satisfactory overall. I had learned of the estimated delivery time (> 30 business days at the time of ordering) for my order, read through all Trustpilot and Google reviews for this company, and developed mixed feelings about placing an order---because, as you can see, quite a few customers reported negative experiecnes. But I eventually went ahead, considering that there couldn't be any better deal. I knew Ohlins products like mine normally take long to deliver, yet l reached the company several times trying to learn about how my order was being processed and whether therer would be any specific progress. I didn't mean to rush things; I just wanted to make sure if they were working on my order.They replied "waiting for some information" once in mid-Dec and twic in mid-Jan, which made me lose my patience and ask my credit-card issuer to demand a refund. I figured they were being evasive and my order was not being properly attended to. To my relief and surprise, they soon had my order shipped, and I responded with an apology. Regardless, while we didn't communicate well, I'd love to revisit EM MOTO. I would be grateful if you guys can be more straightforward with your customers.Wish you greater success with your business in days to come.Best,Will K.C. Lin
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Motorcycle Exhaust - Motorcycle Accessories - Motorcycle Apparel. Specialist shop for road motorbike, off-road, enduro, scooters and racing motorbikes.
