Having spent several days trying to get back the £83.99 subscription fee that Emma took from my bank account without authorisation shortly after I cancelled the free trial on the App, I have now been informed that they will not return the money. This is despite me having cancelled the free trial hours before they tried to take the money from my account. I tried to stop the payment while it was still pending however my bank Chase said I had to deal with the dispute direct with the Merchant and that they were unable to stop the payment. I am now informed that Emma will not return the money.I asked the bank if this means that any free trial I sign up to could result in me being billed anyway - even if I cancel within the specified time frame - and they say that yes this could happen.A warning for anyone signing up to free trials as it looks as if you can be charged anyway. I will be taking this to the Ombudsman but I wanted to warn others who might be considering signing up.
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Emma helps people manage their money, pay off debt, avoid overdrafts and track subscriptions. An AI financial assistant made by humans for humans.
