I got caught last year by their annual subscription fee after not being super impressed by the app but forgetting to cancel my free trial in time.Emailed customer support to cancel and request a refund and stated explicitly that I didnt want to be locked into a yearly subscription for an app I wasnt planning to use. Izzie was reasonable and agreed to cancel and give a partial refund.1 year later and I get charged ANOTHER EIGHTY QUID and when emailing Izzie back to ask wtf?, apparently the only way to actually cancel is to reinstall the app I havent used in a year, struggle my way to navigating to the right page then jump past pop up after pop up asking "Am I really really super duper sure I want to cancel?🥺" to still not be able to delete my account and only be moved to a (free *for now) "Basic plan".Additionally, apparently because they didnt cancel the autorenewal as originally requested, it's too bad so sad I can't get a refund for the latest unconsented to charge.Luckily my bank are aware and confused at what theyre playing at because honestly, what the heck?!Absolutely livid.
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Emma helps people manage their money, pay off debt, avoid overdrafts and track subscriptions. An AI financial assistant made by humans for humans.
