I took out a free trial of the app, based upon the advertisement EXPLICITLY stating that it would send me a cancellation reminder two days before I was charged. I have complex mental health issues and would NOT have taken out the trial without that promise.No such email arrived (I have searched my spam folder) and I have just been charged £83 for an annual subscription (I was also under the impression the subscription renewed monthly)When I go to the help section, Emma claims it doesn’t “guarantee” a reminder email. This is fraudulent behaviour. Utterly unacceptable.
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Emma helps people manage their money, pay off debt, avoid overdrafts and track subscriptions. An AI financial assistant made by humans for humans.
