For a platform that is supposed to help you manage your finances, auto-enabling renewal and not refunding when requested is contradictory. When asked about a charge, I was told I agreed with the auto-renewal on the terms and conditions and couldn't claim a refund since the 14-day period had passed.It never worked as intended because of how I manage multiple accounts, and it seems it's become redundant as my online banking app offers something similar. Now I'll have to take a £90 loss on something I do not intend to use. Very frustrating!
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Emma helps people manage their money, pay off debt, avoid overdrafts and track subscriptions. An AI financial assistant made by humans for humans.
