I have taken the product before with good results. This time feels different. I do not like this company's shifty practices. The last page of "buy more!" wasn't clear that the additional bottles were an ADDITIONAL $250. So, my card was charged for $480. Not their fault, but they do not make it clear ie: do you approve of this $480? It just totals it out once it tells you how much your card was charged.I thought I'd wait to get the order and decide whether to return 1/2 of that order. I get a random call in the middle of an afternoon meeting. Some guy tells me he's calling from Emma Relief. I tell him I don't appreciate being cold called from a supplement company. He LAUGHS and says we're just calling to verify your address. Fine, I verify. I say, "again, I'm in a meeting" and he says just one more question! Then, he starts asking me about my health. I say bluntly, "again, I'm in a meeting. It is very inappropriate to cold call people and begin asking them questions about their health" AND HE LAUGHS IN THE PHONE (what?!?) and he says 'sorry, we're just trying to give the best support', and I tell him it's non-consensual, and they should email to ask about chatting on the phone, and I hope they adjust their protocols. He laughed again, I said goodbye and hung up. Who laughs repeatedly at a customer giving the impression they're dismissing their poor behavior and the customer's very valid discomfort? Unbelievable. So - they certainly are available by phone to call you non-consensually, but you cannot call them. A woman texted me (I'm sure here name isn't Eden) to ask what I thought of Emma. The order hadn't even arrived yet. I said I was not pleased and could I give feedback, she replied yes please. So, I did. I wrote what had happened, she apologized. I told her I wanted to return my order, she gave me an email address and phone number to call. Then - the same "woman" texted me again the next day to cold text me about Emma experiences I was having. (Again, the order hadn't arrived yet) I called her out, said "scroll up, I complained to you last night!". She apologized and said it was an auto text. I get it. But this is super predatory. So I email the email to return my product and complain. No response for one week. Product arrives. I call the 888 number their own customer service gave me to cancel - it says they only communicate via email. That's superb right there. So, I email again and am waiting on a response. Whether you mean to or not, your practices are predatory. They're narcissistic in that it's all about your brand, you choose to cold call and cold text people, but they cannot get an easy response when trying to get reciprocity. I definitely want to return this order and will not order from them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
