The advertising is misleading. Toward the end of the video and after I "ordered" 3 bottles there was a promotional offer of 6 bottles at a lower price per bottle which I understood to be an "upgrade" order and decided I would go with that to make sure I give the product a sufficient try. However, the problem that arose was that the "promotional 6 bottles" was not an upgrade but rather an additional charge. (Totally misleading.) I attempted to have that charge credited back and ultimately talked to a woman (English as a second language) who basically would not give me a credit without giving her my checking account number - which I do not do. I just wanted the "second" order cancelled and credited back to my credit card that I used in the first place. She was insistent that I give her the additional information, so I asked to speak to the manager. She then told me she was the manager. Since they have a 90 day guarantee (or so they advertise) I intend to return the "second" order. This company is one of those hard sells and difficult to work with. I recommend that if you wish to buy the Emma product, you do so through Amazon and not directly through their site (although you will pay a bit more you'll not have to deal with them!)
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