Believe the negative reviews. I was polite throughout the call; initially, the representative was friendly but then became aggressive. When I mentioned I wouldn't pay due to not receiving any prior notice about a fine supposedly issued in February, the representative attempted to intimidate me by claiming they would win in court. I felt rushed and pressured to provide my address, which I was willing to give, but the constant insistence made me uneasy. As a single parent with disabilities, I find the lack of empathy from their staff appalling. They need to be investigated for their unprofessional behavior.
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