We engaged their services for several years, and while their support was initially cautious yet helpful, our recent attempt to cancel our subscription over three months ago has been a nightmare. They have continued to charge us and have made numerous promises regarding a refund, which remain unfulfilled. We're still uncertain if they will keep billing us, and the refund is nothing more than a promise at this point. To add insult to injury, they informed us today that the matter is now considered "closed." I sincerely hope that's not the case! Firstly, why does it take six weeks to process a cancellation when it appears they did nothing during that time except prolong our billing? Secondly, their handling of account closure and ongoing charges shows either incompetence or a lack of concern. I've wasted countless hours following up on this issue, and my trust in them has completely eroded.
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No more patchwork. Employment Hero centralises how businesses manage hiring, HR, payroll, and employee engagement in one AI-powered end-to-end platform.
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Employment Hero is an cloud-based HR, payroll and recruitment solution designed for small and medium businesses. Our suite of powerful employment tools help streamline your workday, so you can focus on what matters.See more
