After working with ‘Emma’ for the past four months (it wasn’t Emma I was working with although when you sign up it’s made out this way and is the reason I joined), I am really disappointed. As mentioned above, I joined as I thought I’d be coached by Emma. The reason I wanted this is because I feel she’s been in the same position as me once, and knows what’s this feels like. I was given another coach, but I never knew if sometimes I was talking to her or Emma as they would very rarely sign their names off.I was given a meal plan every two weeks and a workout plan (although the workout plan was updated much less which I understand why for consistency) but they’d always ask in my check ins what good I fancied or what I wanted to improve incorporate into my meals that week - but they’d never actually incorporate this. So seems pointless to have this question and then not ever take it to account. I asked twice for them to incorporate a meal I’d seen Emma post on her Instagram and they gave me something similar but not the same meal, which again made me feel like I was never actually listened to. When I filled out my initial questionnaire I said I’d like the cheapest and quickest meals possible, but often I was given meals with Tesco ‘Finest’ ingredients and that would take 45 minutes+ to make. The workout plans you can find on more or less any fitness Instagram page. Over 4 months I spent £500 and got generic answers constantly of ‘you need to drink more water’ or you need to do more steps’, which is info I could find out online from anywhere and is just basic knowledge. As others say, if you ever complained you’d get ‘Aw sorry you feel that way’ and I just felt like all the answers were drafted for the coaches to use. Feel like the coaches don’t actually get you know you as a person at all. For that price I would at least expect as the bare minimum a weekly Zoom/Teams call to check up on you, but all I got was one generic message a week after my check in saying ‘well done, keep going etc’ and nothing else for motivation. If I was struggling I’d ask questions, which they’d completely ignore my questions and just talk about something else. Also they don’t take into account your lifestyle at all - there should really be more understanding of some people work long hours, or have young babies or children, etc and can’t just go to the gym when they want, or fit 10k steps in everyday like the coaches clearly can! To top it off I missed my last check in due to my husband being extremely unwell, and they said I had until the Friday to check in. I went to check in on the Thursday and they had kicked me off the app and removed my access despite it being the beginning of the month, and I had paid for the entire rest of that month!Overall it seems like they have too many clients and not enough time for a personalised experience - they’re just like every other ‘fitness influencer’/ ‘online coach’ on Instagram. Really wish I’d read the negative reviews on here before paying out such a large amount of money.
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