Very disappointing experience during a medical emergency. After my friend became seriously ill abroad, we paid this company in full to arrange transportation back to the U.S.After payment, we were told the contract had “expired” and that moving forward would require signing a new agreement at an additional cost of $100,000, with the original payment not applied. Requests for receipts, clarification, a supervisor, or a refund were not resolved, and we were told a refund review could take up to 30 days.This situation added significant stress during an already devastating time. I encourage others to carefully review all terms and get everything in writing before paying.
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At EMS Air Ambulance & Medical Repatriation Ltd, we are more than just a company; we are a team of dedicated professionals with a deep commitment to provide world-class medical care. Our mission is clear: to deliver the highest quality (air) ambulance and medical repatriation services while emphasizing the importance of compassion and empathy during times of crisis.
Our Promise: The health and safety of our patients is our primary concern at EMS. We pledge to make every patient a priority, every journey a testament to our unwavering commitment to quality care, and every mission a demonstration of our dedication.See more
