I ordered some boots off the website. After one week I got tracking information. Two weeks after that the tracking still said package not received from sender. So I emailed customer service. No response for over 48hrs. So commented on a FB ad asking if the company was a scam. Someone connected me via FB messenger & then suddenly a day later my email to customer service was replied to. They said the order was not forwarded through to their warehouse and a replacement would be sent.
I received the replacement less than a week later (it turns out the warehouse is a 45 minute drive from where I live). They sent the incorrect size. I once again emailed their customer service to advise them. I did not hear from them for a week. I messaged them on FB messenger. They said they would contact customer service for me. Customer service then replied the following day saying they ran out of the size that I had originally ordered so just sent me the size they had - WTF??!
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Established out of Jacksons Tannery, which began in 1948, EMU Australia produce Footwear and accessories crafted from all-natural materials.
EMU Australia can be found in stores in many Countries around the world.
Our Global site www.emuaustralia.com ships to the Northern Hemisphere and we have local warehouses in the UK, Holland, USA and Canada all with fast and free shipping.
Our Australian website www.emuaustralia.com.au ships from Australia, to Australia, New Zealand and Asia. See more
