Name: emuaustralia.com
Telephone: +4402077132080
Rating: 4.8

Olga Troyansky Guest

I’ve been buying from Emu for years and always loved their warm, comfortable winter boots. This time

I’ve been buying from Emu for years and always loved their warm, comfortable winter boots. This time, unfortunately, my online order arrived with a quality issue. I contacted customer support, and they handled everything perfectly — refunded my money, let me keep the shoes, apologized, and even gave me a coupon for a future purchase.

This experience only confirmed how great their customer service is. Mistakes happen, but what really matters is how a company fixes them — and Emu did an amazing job. I’ll definitely keep shopping with them!

Date of experience: Feb 13, 2026

Jenna Sue-Wong Guest

3 weeks ago

I ordered some boots off the website. After one week I got tracking information. Two weeks after tha

I ordered some boots off the website. After one week I got tracking information. Two weeks after that the tracking still said package not received from sender. So I emailed customer service. No response for over 48hrs. So commented on a FB ad asking if the company was a scam. Someone connected me via FB messenger & then suddenly a day later my email to customer service was replied to. They said the order was not forwarded through to their warehouse and a replacement would be sent.
I received the replacement less than a week later (it turns out the warehouse is a 45 minute drive from where I live). They sent the incorrect size. I once again emailed their customer service to advise them. I did not hear from them for a week. I messaged them on FB messenger. They said they would contact customer service for me. Customer service then replied the following day saying they ran out of the size that I had originally ordered so just sent me the size they had - WTF??!

Date of experience: Feb 06, 2026

MR82 Guest

2 months ago

Absolutely adore these boots; exceptional style and quality!

I am thrilled with these boots; their style and quality are outstanding. The fur lining is a fantastic touch. Thank you for such a wonderful product!

Date of experience: Dec 14, 2025

Des H. Guest

2 months ago

Third Purchase of Kids Boots - Always Impressed!

This marks my third order for kids' boots from this service. They are truly unique and stylish! The ordering process is smooth, and the delivery timing is outstanding! I am extremely happy with my experience.

Date of experience: Dec 07, 2025

Hope Guest

3 months ago

Impressive First Purchase Experience

This was my initial experience with the company, and I received the shoes very quickly. The quality is exceptional, and I am truly impressed with the materials considering the price I paid.

Date of experience: Dec 01, 2025

Cora Guest

3 months ago

Order updates were immediate and helpful...

I received prompt updates on my slipper order. When they arrived, they were too small. I requested a return label and received it quickly on Monday, then sent the slippers back for an exchange. I have several pairs from this brand and really enjoy them.

Date of experience: Dec 01, 2025

Brandy Brown Guest

3 months ago

Excellent service experience

I purchased some beautiful sheepskin gloves. Unfortunately, I noticed two holes around the thumb after just two days. I emailed the company with photos, and they quickly offered a full refund! I'm very pleased with the service.

Date of experience: Nov 30, 2025

Cari W. Guest

3 months ago

Great product and service!

I am very satisfied with my experience.

Date of experience: Nov 29, 2025

Lucas Guest

3 months ago

Handled duplicate order efficiently

I mistakenly placed a duplicate order thinking my first parcel was lost, but the customer service team promptly responded and canceled the second order without any hassle. I'm pleased with their handling of the situation.